Refunds & Order Issues
Because coffee and tea are food products prepared for individual orders, we generally do not ask customers to return opened or delivered product.
Wrong, damaged, lost, or incomplete orders
If your order arrives damaged, incorrect, incomplete, or does not arrive, contact Second Breath promptly at secondbreathcoffee@gmail.com with your order number and a description of the issue. Photos may be requested when they help us document a fulfillment or carrier problem.
We will review the circumstances and, when appropriate, arrange a replacement, refund, or other resolution based on the nature of the issue and our fulfillment partner's policies.
Customer order errors
Please review the product, grind selection, quantity, and shipping address carefully before checkout. Once an order has entered fulfillment, changes or cancellations may no longer be possible.
Questions
Second Breath will remain your point of contact. We will coordinate with our fulfillment partner when necessary so you do not need to manage the supplier relationship yourself.